IT that looks after things in advance, not just repairs them
We take responsibility for the day-to-day condition of your infrastructure: we watch it, patch it, verify backups and support your users — under agreed terms.
- Monitoring and alerting
- User support
- Updates and preventive maintenance
- Backups and recovery
From reactive to proactive
In many companies IT support only engages once something has already broken. That is the most expensive model there is: the fault surfaces during working hours, the fix is urgent, and the result is downtime.
Managed services work on different logic. Systems are watched continuously, critical parameters — disk space, temperature, power status, service availability — are checked automatically, and an alert arrives before a user notices anything.
In parallel we maintain the site’s technical history: what changed, when and why. That makes decisions predictable and reduces dependence on one particular individual.
Agreed terms
Response times and service scope are fixed contractually.
Visibility
Periodic reporting: what happened, what was done and what needs attention.
Knowledge retained
Documentation stays with the site — changing supplier does not mean starting from zero.
Typical situations
Problems appear without warning
A disk fills up, a certificate expires, backups have not run for months.
Knowledge sits with one person
Passwords and configurations are undocumented.
Updates fall behind
Out-of-date software creates a security risk.
Recovery has never been tested
A backup exists, but nobody has ever tried restoring from it.
What the service covers
Monitoring
Continuous checks on servers, network nodes, power and critical services, with alerting.
User support
Request intake, prioritisation and resolution remotely or on site, within agreed timeframes.
Preventive maintenance
Updates, configuration backups, hardware checks and scheduled work.
Security baseline
Access audits, password policy, endpoint protection, backup testing and a recovery plan.
What is included
Infrastructure
- Server and storage management
- Network equipment administration
- Virtualisation support
- UPS and power monitoring
- Asset register
Users
- Workstation provisioning
- Account and permission management
- Email and file service support
- Printers and peripherals
- Remote assistance
Security and continuity
- Backup policy
- Restore testing
- Patch management
- Periodic access audit
- Incident response
What it delivers
Less downtime
Most problems are resolved before they affect anyone’s work.
Predictable budget
A fixed monthly cost instead of emergency call-outs.
Protected data
Backups run on schedule and restores are verified.
Focus on the business
Your own team works on development instead of firefighting.
Tooling
Monitoring
- SNMP and agent-based monitoring
- Alerting channels
- Log collection
- Availability checks
Management
- Remote access
- Patch management
- Configuration versioning
- Asset database
Data protection
- Local backups
- Cloud backups
- Version retention
- Recovery procedures
Where it applies
What people ask us most often
How are response times defined?
Do we still need an in-house IT specialist?
What happens if we end the contract?
Does the service include hardware repair?
Related services
Let’s talk about the building first — the hardware comes after
Tell us about the site: floor area, purpose, existing systems and timeline. We will prepare solution options and a transparent specification.
+995 597 43 97 97
- Initial consultation at no cost
- Site survey at a time that suits you
- Specification with alternatives and open pricing